Try this first
Quick fixes
The call won't start, or there's no picture or sound
Check your connection. Then check the browser's permissions for this site: camera and microphone both have to be allowed. If you clicked "Block" once, the browser remembers, reset it from the padlock icon next to the address.
A page is blank or half-loaded
Refresh. Sign in again. Still broken? Try another browser or device.
You paid but nothing changed
Confirmation can lag behind the payment provider. Look at the payment result page first; give it a few minutes before assuming it failed.
Write to us
What the inbox handles
[email protected] covers all of the following:
- Your account. Can't sign in, password reset or email verification trouble, a restriction you don't understand, suspicious activity.
- Calls and messages. Matching not working, a call that won't connect, chat you can't open, or someone who harassed or scammed you.
- Coins and payments. A failed payment, an order stuck in an odd state, coins or VIP benefits that didn't arrive.
- Your profile and content. An avatar, nickname or bio that was rejected, content removed or limited, worries about what is publicly visible.
- Safety and policy. Someone you think is underage, impersonation, fraud, questions about the privacy policy or the terms.
To report a person during or after a call, the fastest route is the report button on their profile page. Email is for when you need to add detail.
In the email
What helps us help you
- your account name or another way to identify the account;
- the page or feature involved;
- about when it happened;
- what you expected, and what happened instead;
- a screenshot of the error, if there is one.
Never include your password, a verification code or your full card number. We don't need them, and nobody legitimate will ask.
Watch out
People pretending to be us
We only talk to you through the site and the address on this page. Someone messaging you elsewhere "from support", asking for codes, or telling you to pay through some other channel is not us. Report it, and if you think your account or payment details are exposed, write in straight away.
Behind the scenes
How requests are handled
Requests are worked through according to what they are about, how serious they are, how clear the details are, and whether anything needs verifying first. Account security, payment problems, abuse reports and enforcement questions can take extra review before we answer or act.